Professional Tool Products
Company Info
About Us
Founded in 1981, PTP has experienced worldwide growth through our progressive approach to business. PTP supplies high grade power tools, hand tools, hydraulic lifting, lighting, tool storage, and specialty tools, among other categories, to professional users worldwide. Headquartered in Travelers Rest, South Carolina with offices in the UK, Australia, Taiwan, and China, PTP has a global footprint in the tool and equipment industry. As an OEM supplier, our main focus is helping our customers build their brands through innovative products, inclusive programs, and valuable marketing services.
Mission Statement
Our mission is to innovate, design, develop, engineer, and manufacture quality tools and equipment. We execute these objectives to meet customer needs while sustaining industry leading service.
Warranties
The manufacturer warrants the product to be free of defects in materials and workmanship for a specific time period starting from the time of sale to the end user.
Warranty does not cover the freight when shipping into a service center. It covers the return freight, parts, and labor from a service center.
Warranties do not cover tools that have failed due to normal wear and tear, abuse, misuse, tampering inside tool, or lack of maintenance.
· Wear and tear - Vanes and gaskets that are worn simply due to regular use. Round Anvil tips – Bad sockets
· Abuse: Tool has been smashed by a lift or broken due to a fall.
· Misuse - example: an air ratchet has been used as a breaker bar and snap head kit and or tower parts.
· Tampering - Someone has altered and/or taken the tool apart.
· Lack of Maintenance - Air motor is completely seized due to rust
· Accessories are generally considered wear items and are not considered warrantable