Services
We offer the following services:
- Tool repairs
- Warranty repair service
- Tools, accessories, and parts sales
- Selected tool testing and certification
For more information on how to send us a tool for repair or warranty service, click here.
What We Do
We fix pneumatic and electric power tools including hammers (air/demolition), buffers, chipping hammers, door skin removers, drills (air/aircraft/hammer), engravers, erasers, gasket scrapers, grease guns, grinders (angle/die/pencil/straight), impact drivers, impact wrenches, jackhammers, nailers, scalers (chisel/needle), nibblers, pinstripe removers, polishers, ratchet wrenches, riveters, sanders, saws (including mobile table saws), sawzalls, screwdrivers, shears, staplers, tire buffers, windshield knives, battery chargers, radios, and work lights.
We also calibrate, repair, and certify torque wrenches (electronic and non-electronic).
Turnaround Time and Goal
It is PTR’s mission to provide quick, quality, and cost-effective service for all levels of professional automotive tool distribution. Our goal is to either have an estimate cost or the tool return shipped within 48 hours of receiving your tool.
Brands
Here are some of the brands we sell and service:
Questions?
Got questions? We've probably got your answer on our FAQ page or resources section. For information about warranty policies, visit our warranty policy page.
Tool Testing
All pneumatic tools are tested under normal operating conditions using two Saylor Beall 80-Gallon 5 HP Air Compressors (CFM rating 16-30). One compressor begins at 115 PSI and the other is used if the air lines fall below 105 PSI; the maximum line pressure is 145 PSI. The air lines are hard piped with 3/4" steel air hose.
Our impact wrench testing equipment is rated up to 2,000 ft⋅lbs. Impact wrenches are tested with a Skidmore Model RL power tool tester for 3/8", 1/2", and 3/4" impact wrenches and a Skidmore Model H bolt tension calibrator for 1" impact wrenches. Torque is tested by running the tools for 3.5 seconds to represent the working torque range.
A 3/8" ID whip hose is used for testing 1/2" and 3/8" impact wrenches, and a 1/2" hose is used for testing 3/4" and 1" impact wrenches.
Pricing
We repair tools only when we feel it's cost-effective to do so: generally up to 65% of their retail cost. Because we are so confident in our assessments, we prefer that our customers pre-approve the repair, which often results in the fastest turnaround time possible. However, if you would like an estimate regardless of our assessment, please make sure your estimate request is noted when you ship your tool for service.
Learn more about how to send us a tool.
If you request an estimate and decline the repair, you can choose to have us scrap the tool at no charge or return it to you for a fee of $10.00 plus shipping. Determining an estimate may require disassembling the tool; if you would like your tool to be reassembled before it is returned, you will be charged $12.00 plus shipping.
| Fee | Amount | When does it apply? |
|---|---|---|
| Return Fee | $10.00 + shipping and taxes | Repair declined and tool is to be returned, likely disassembled |
| Return Reassembled Fee | $12.00 + shipping and taxes | Repair declined and tool is to be re-assembled prior to return |
Torque Wrench Service
We repair, recalibrate, and certify most makes and models of torque wrenches up to 2,000 ft./lbs. Our calibration equipment is calibrated yearly using weights and measures traceable to and complying with the National Institute of Standards and Technology (NIST).
Testing is accomplished with a CDI Suretest (for 1/4"-1" wrenches) and a Snap-on TTC400 (for 1/4"-1/2" wrenches). We also use a decibel reader, a temperature gun, contact/laser and vibration tachometers, and a battery and chargers rack during our testing.
Note: We are a warranty service center for Precision Instruments and Cornwell/Professional Tool Products electronic torque wrenches.
Torque Wrench Service Pricing
| Size | Service | Price |
|---|---|---|
| 1/4" | Calibrate | $25.00 |
| 1/4" | Repair and Calibrate | $35.00 + parts |
| 3/8" | Calibrate | $25.00 |
| 3/8" | Repair and Calibrate | $35.00 + parts |
| 1/2" | Calibrate | $25.00 |
| 1/2" | Repair and Calibrate | $35.00 + parts |
| 3/4" | Calibrate | $50.00 |
| 3/4" | Repair and Calibrate | $85.00 + parts |
| Digital - All sizes | Calibrate | $52.00 (includes new batteries) |
| Digital - All sizes | Repair and Calibrate | $85.00 + parts (includes new batteries) |
Calibration certification is available upon request for an additional $15.00.
Prices above do not include shipping or applicable taxes.
Payment Options
We accept cash, checks, credit cards, and payments through PayPal. Sensitive credit card information is not stored in our database, and all transactions through this website are encrypted and secure.